1. Who We Are

Kamal Solar is a solar energy company based in Bengaluru, Karnataka, India, operating since 1998. We supply and install solar water heaters, rooftop solar systems, solar pumps, heat pumps, and related products. This website is operated by Kamal Solar and is the data controller for the personal data you provide to us.

Website: kamalsolar.com | Email: info@kamalsolar.com

2. Information We Collect

We collect information in the following ways:

Data Type	Source	Examples
Identity & Contact	Forms, account registration, checkout	Name, email address, phone number, address
Transaction Data	WooCommerce orders	Products ordered, order value (₹), billing/shipping address
Technical Data	Website (automatic)	IP address, browser type, device, pages visited, referral source
Enquiry Data	Contact & dealer forms	Message content, product interest, location, installation type
Communication Data	Email, WhatsApp, phone	Your correspondence with our sales/support team

We do not collect sensitive personal data such as Aadhaar numbers, financial account details, or biometric data through this website.

3. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfil your WooCommerce orders and provide GST invoices.
To respond to enquiries submitted via contact or dealership forms.
To coordinate site surveys, installation appointments, and after-sales service.
To send order confirmations, delivery updates, and service notifications.
To improve our website, products, and customer experience.
To comply with applicable legal and regulatory obligations under Indian law.

We will not use your information for unsolicited marketing without your consent. You may opt out of any promotional communications at any time.

4. Payments & Financial Data

All online payments on this website are processed by Razorpay, a PCI DSS-compliant payment gateway. When you make a payment:

Your card, UPI, or banking credentials are entered directly on Razorpay's secure, encrypted servers.
Kamal Solar does not store, process, or have access to your full card numbers, CVV, or net banking passwords.
We receive only a payment confirmation token and transaction ID from Razorpay to fulfil your order.

🔒 Always ensure you see "https://" and a padlock icon in your browser address bar before entering payment details. Kamal Solar will never ask for your OTP or card details via phone or email.

For Razorpay's own privacy and data handling practices, please refer to the Razorpay Privacy Policy.

5. Contact & Enquiry Forms

When you submit a form on our website (contact, product enquiry, dealership application, solar assessment request), we collect the information you provide — typically your name, phone number, email address, location, and message.

This data is stored securely in our WordPress database and/or forwarded to our sales team via email.
We use this information solely to respond to your enquiry and follow up where necessary.
We may contact you by phone, email, or WhatsApp using the details you provided.
Form data is retained for up to 3 years for business record-keeping purposes, after which it is deleted.

6. Data Sharing & Third Parties

We do not sell or rent your personal data. We may share your information with trusted service providers who assist us in operating our business, strictly on a need-to-know basis:

Razorpay — for secure payment processing.
Hostinger — our web hosting provider, where website and form data is stored.
Google Analytics / Search Console — anonymised website usage data for performance monitoring.
Email service providers — to deliver order confirmations and notifications.

All third-party service providers are contractually bound to protect your data and may not use it for their own marketing purposes.

We may disclose your information if required to do so by Indian law, court order, or government authority.

7. Cookies & Tracking

Our website uses cookies — small text files stored on your device — to improve your browsing experience:

Essential Cookies: Required for the website and WooCommerce shopping cart to function correctly.
Analytics Cookies: Used by Google Analytics to collect anonymised data about how visitors use our site (pages visited, time on site, device type). No personally identifiable information is collected.
Preference Cookies: Remember your settings such as language or region.

You can control or disable cookies through your browser settings. Note that disabling essential cookies may affect website functionality, including the ability to add products to your cart or complete a purchase.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy:

Order data — retained for 7 years for accounting and GST compliance purposes.
Contact / enquiry form data — retained for up to 3 years.
Website analytics data — retained per Google Analytics default retention settings (up to 26 months).
Account data — retained for as long as your account is active; deleted within 30 days of account closure request.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, loss, or misuse. These include:

SSL/TLS encryption for all data transmitted between your browser and our website (HTTPS).
Secure, password-protected WordPress admin access with limited user roles.
LiteSpeed Cache and server-level security configurations on Hostinger.
Regular plugin and theme updates to patch known vulnerabilities.

While we take every precaution, no method of data transmission or storage is 100% secure. We encourage you to use strong passwords and to contact us immediately if you suspect any unauthorised access to your account.

10. Your Rights

Under applicable Indian data protection principles, you have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Correction: Request corrections to inaccurate or incomplete data.
Deletion: Request deletion of your data, subject to our legal retention obligations.
Opt-out: Unsubscribe from promotional communications at any time.
Portability: Request your data in a commonly used, machine-readable format.

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

11. Children's Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has submitted personal information to us, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The revised policy will be posted on this page with an updated effective date. We encourage you to review this page periodically.

Your continued use of the website after any changes constitutes your acceptance of the updated Privacy Policy.

Privacy Policy